Current as of: 4th April 2023

Collection of personal information

  • Personal information is collected via our website, consultation program (via Fresh Clinics consultation application) and booking system.
  • This information is collected to assist with provision of our products and services, marketing, promotion, legal requirements, medical history, consent, and evaluation process.

Personal information we collect

Information we collect encompasses your:

  • Contact information (including name, address, phone number, date of birth and email address)
  • Transaction details required for your payment of products and services.
  • Before and after photography for your medical file, and videography used during consultation process with a qualified general practitioner determined by Illuminate Aesthetics consultation program with Fresh Clinics Australia.
  • Your relevant medical history required for a safe and thorough consultation prior to any procedures.
  • If you choose not to disclose this information, we may not be able to provide service.

Website information we collect

We may use cookies to collect information about your visit to our website, and any other relevant social media site Illuminate Aesthetics has a business page on. If you disable cookies there may be elements of our website that don’t function to a high standard or become disabled.

The kinds of information that we collect include your visits to our websites: search website/terms, your IP address, domain name, locality, operating system, browser type, pages and links accessed, and visit timing. This information may be used for maintaining and improving our website, and therefore customer experience.

Collecting personal information

Where able we collect data directly from you via information from chat, website, email, SMS, survey, mailing list, phone, or any other contact method Illuminate Aesthetics provides. This is mostly collected in digital format when you make a booking, email us, have a consultation with our doctors, and use our patient management systems.

Your information may be used for provision of information about products, services, and events, however at any time you can request these communications to cease and we will discontinue as soon as possible.

Purpose for handling personal information

  • We collect, hold, and use personal information to provide service, maintain and improve our marketing material.
  • To facilitate a medical consultation at least once a year which utilises Schedule 4 medications, and conforms to your consultation and aesthetic plan
  • To assist in complication management
  • We will not sell your personal information for marketing purposes without consent.
  • We will not disclose information to other third parties unless required by law

Security of personal information

We gather your information via servers, electronic storage, and portable data devices (laptop, mobile, tablets), and aim to prevent misuse, unauthorised access, and/ or modification of this information. The personal information we gather is treated as confidential, and only accessed when necessary. Where no longer required to keep a record of your personal information, we will de-identify or destroy it.

Accessing and correcting personal information

  • You can request access to update any information that is no longer accurate or has changed. This can be done at your appointment, or by contacting us via email on:
  • If we do not agree to provide you with access to your personal information, we will provide you with written notice stating our reasons.

Enquiries and complaints

If you have any queries or feel we have not compiled with our obligations of the privacy act 1988 please contact us on: and we will respond as soon as practicable. If you are still unhappy with our response you may further escalate this by contacting the Office of the Australian Information Commissioner at or on 1300 363 992 to lodge a complaint.

Changes to this Privacy Policy

We may make changes to this Privacy Policy from time to time without notice to you. Updated policies will be available through our website: